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Delivering exceptional service and the desire to be better is our top priority at LabCo Scientific. To ensure we're meeting your expectations and continuing to improve, we are excited to announce that we are now tracking and reporting on key performance metrics. These metrics reflect the standards we hold ourselves to when it comes to accuracy, speed and reliability in serving you.
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Order Accuracy |
Ensuring every item you order is delivered correctly. With this metric, we’ll monitor how consistently we deliver your orders with complete accuracy—right product, right quantity, every time.
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Same Day Despatch |
Need it fast? We’ve got you covered. For qualifying orders, we guarantee same-day despatch, and now we’re measuring our success in meeting this promise. This metric reflects our commitment to speed without compromising accuracy.
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Stocked Products |
This metric tracks the percentage of our stocked items that are ready to ship at any given time. More stock on hand means fewer delays for you.
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No Back Orders |
This metric focuses on ensuring that all in-stock items are delivered without back orders, reflecting our commitment to having the products you need when you need them.
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Why are we sharing this?
We want to be transparent and by openly sharing our performance metrics, we aim to:
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Hold ourselves accountable to the high standards you expect
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Continuously improve our processes and service levels
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Give you confidence that you're working with a company that values you and your business
What's next?
We'll regularly update you on our performance via our website and monthly emails. You can also view previous months results on our metrics page here
Not receiving our monthly emails? Sign up here
Team LabCo!
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