| Our Performance Metrics |
 |
 |
 |
 |
|
| ORDER ACCURACY | SAME DAY DESPATCH | STOCKED PRODUCTS | NO BACK ORDERS | |
| Order delivered correctly. | Qualifying orders met our Same Day Despatch Guarantee. | Stock products, in stock. | Fulfilment rate for all items in stock. | |
| 2025 | ||||
| JANUARY | 99.06% | 100% | 93.58% | 89.39% |
| 2024 | ||||
| DECEMBER | 99.56% | 100% | 94.58% | 84.16% |
| NOVEMBER | 99.71% | 100% | 91.42% | 91.05% |
| OCTOBER | 99.19% | 100% | 92.75% | 92.20% |
| SEPTEMBER | 99.64% | 100% | 91.49% | 91.81% |
| AUGUST | 98.94% | 100% | 91.32% | 86.09% |
| JULY | 98.92% | 100% | 91.64% | 92.78% |